Official contact paths
The primary public contact for Evidentity Dentistry is:
Email: hello@evidentity.ai
Phone: +1 (307) 248-9525
Evidentity uses a specialist-managed operating model rather than an anonymous self-service support queue. Requests are routed internally according to the clinic, account, active service, operational context and nature of the issue.
Active customers can use the primary contact path for account questions, onboarding, implementation status, AI Site issues, Canonical AI Clinic Profile updates, AI Demand Map questions, recommendation-market interpretation, billing, renewal, cancellation or other service matters.
Where an account has an assigned AI Demand Operator or Senior Strategic Operator, the established account communication route may remain the fastest operational path for day-to-day recommendation work.
Clinics should notify Evidentity when a material change affects the governed identity or recommendation environment. This can include a clinician joining or leaving, a change in clinician location, a new or discontinued treatment capability, a change in sedation availability, new technology, revised pricing, financing, warranty or aftercare terms, a new clinic location, a change in international-patient pathway or another material operating change.
These updates can affect the Canonical AI Clinic Profile, Clinical Intelligence, AI Site, recommendation-market eligibility and current monitoring context. Timely notification helps keep those layers aligned with the clinic the organisation actually operates.
Requests concerning a potentially inaccurate clinic claim, clinician relationship, treatment capability, evidence source, commercial term or public AI-facing statement should identify the specific statement and provide the current authoritative information where possible.
Evidentity can review the relevant clinical state, evidence state, publication state and source provenance before correcting the governed record and any downstream public surface affected by the change.
This path is available both to active customers and to clinicians or authorised organisations identifying a factual issue on an Evidentity-controlled surface.
Questions about recommendation observations should identify the relevant clinic, treatment market, geography or scenario where available.
AI Demand Map outputs are based on controlled recommendation observations and may require review of repeated tests, competitor behaviour, model-specific differences or changes over time before a meaningful operational answer can be provided. Material market questions are therefore handled in the context of the underlying evidence rather than as generic support tickets.
Billing questions, payment issues, renewal requests, cancellation requests and refund reviews should be sent to hello@evidentity.ai with the clinic or organisation name and relevant invoice, subscription or payment reference.
Where the transaction was processed through an external payment or merchant-of-record environment, Evidentity may direct the customer to the relevant transaction-support path where necessary to complete the requested action.
Privacy, personal-data access, correction or deletion requests can be sent to hello@evidentity.ai.
Requests should identify the individual, organisation and relevant Evidentity relationship sufficiently for the request to be validated and processed.
Security concerns, suspected unauthorised access, data-handling concerns or service-integrity incidents should be sent to hello@evidentity.ai with sufficient context to permit urgent triage.
Where appropriate, include the affected clinic or account, relevant system or page, approximate time of the event and the nature of the suspected issue. Sensitive credentials, passwords or unnecessary patient information should not be included in ordinary email correspondence.
Dental groups, enterprise customers, procurement teams and technology reviewers may use the same public contact route for company information, data-handling questions, legal documentation, machine-readable architecture, service scope, billing structure and other due-diligence requests.
The Evidentity Dentistry Trust layer also provides canonical public references through Company Profile, Verification, Sources, Official AI Interface, Knowledge Map, Facts JSON, AI Manifest, Knowledge Graph and LLM Index.
Clinic owners, managing partners, principal dentists, clinical directors and dental-group leadership can contact hello@evidentity.ai for AI Demand Diagnostics, AI Recommendation Control, Strategic AI Demand Opportunity Assessments, Strategic Protection or other appropriate Evidentity Dentistry engagements.
A call is not required to begin. Relevant clinic information and the commercial question can be reviewed asynchronously where appropriate.
Evidentity aims to acknowledge ordinary support and commercial requests within 2 business days. Urgent security matters are prioritised according to severity. Complex recommendation, billing, guarantee, contractual or governance issues may require additional investigation before a substantive response can be provided.
Evidentity LLC
30 N Gould St, Ste R
Sheridan, WY 82801
USA
Email: hello@evidentity.ai
Phone: +1 (307) 248-9525